Privacy Policy

1. Introduction

Pixelbase Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

2. Information We Collect

2.1 Information You Provide

• Account information (name, phone number, email address)
• Profile information (company name, job title)
• Payment information (processed securely through Stripe)
• Communications you send to us
• Content you upload to the platform

2.2 Information Collected Automatically

• Device information (browser type, operating system)
• Log data (IP address, access times, pages viewed)
• Usage data (features used, actions taken)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send administrative messages and security alerts
• Respond to your comments and questions
• Analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: With third parties who perform services on our behalf (e.g., payment processing, email delivery)
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with a merger, acquisition, or sale of assets
• With your consent: When you have given us permission to share your information

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. See our Data Retention Policy for more details.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information
• Object to or restrict processing of your information
• Data portability
• Withdraw consent

To exercise these rights, please contact us at support@pxb.app.

8. SMS/Text Message Communications

We send SMS messages through two separate consent paths. Consenting to receive non-essential SMS is never a condition of creating an account or using our services.

Transactional verification codes.

When you enter your phone number on a sign-in or account-change screen, we send a single one-time code to that number so you can confirm you own it. The message is initiated by your own action and is limited to verification only.

Account notifications (optional, opt-in only).

You will not receive any other SMS messages from us unless you separately and explicitly enable the “Enable SMS Notifications” toggle in your Notification Settings. This toggle is off by default. After enabling it, you further choose which categories you want delivered via SMS. You may receive:

• Account security alerts (e.g., new device sign-ins, password changes)
• Organization and onboarding notifications
• Appointment reminders and scheduling updates
• Other categories you select from your Notification Settings

Message frequency varies based on the categories you choose and your account activity. Standard message and data rates may apply depending on your mobile carrier and plan. You can opt out at any time by replying STOP to any message or by toggling Enable SMS Notifications off in your Notification Settings. After opting out, you will receive a single confirmation message and no further account-notification texts; user-initiated verification codes will still work. You may opt back in by replying START or re-enabling the toggle. For help, reply HELP or contact us at support@pxb.app.

We do not share your phone number with third parties for their marketing purposes, and we do not share your mobile opt-in data or consent with any third party. Your phone number is used solely for the purposes described above and for account authentication.

9. Cookies

We use cookies and similar tracking technologies to collect and track information and to improve our service. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, some features of our service may not function properly without cookies.

10. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy, please contact us at support@pxb.app.