Master Subscription Agreement

Subject to this Agreement, we grant you a non-exclusive, non-transferable right during the term to access and use the Services for your internal business purposes and to serve your End Customers. We will provide the Services in line with the Documentation and the SLA.

You decide who your Users are and what they can do. You are responsible for their conduct, for keeping account credentials and access tokens confidential, and for everything done under your account. Tell us promptly at support@pxb.app if you believe your account has been accessed without authorization.

We improve the Services continually and may add, change or retire features. We will not materially reduce the core functionality of a paid plan during a billing period you have already paid for. If we retire a feature you pay for separately, we will give you at least 30 days' notice and stop charging for it when it ends.

Features we label beta, preview or experimental are provided as-is, may change or stop without notice, are not covered by the SLA, and are excluded from the warranties in Section 12. You choose whether to use them.

Some Services are provided with, or let you connect, services from other companies. When you use them, their terms also apply to you:

• Payment processing for payments you accept from End Customers is provided by Stripe and is subject to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement.
• Payroll, where you enable it, is provided by Gusto and is subject to Gusto's terms, which you accept when you connect it.
• Integrations you connect — an identity provider, an AI agent, a calendar, a music service — are yours. We pass data to them at your direction, and they are not our subprocessors.

The vendors we use ourselves to provide the Services are listed on our Subprocessors page and are governed by the DPA.

Certain paid features — including entity formation, registered agent, and Auto-Compliance — are governed by the Entity Services Agreement. Auto-Compliance and our other entity services are limited to statutory maintenance filings (such as annual reports, franchise taxes, registered agent maintenance, and BOIR filings when required). They do not include the identification, application for, renewal of, or maintenance of any business licenses, permits, or registrations — including without limitation general city/county business licenses, professional or occupational licenses, industry-specific licenses (e.g., liquor, food service, cannabis, healthcare, contractor), sales tax and seller's permits, DBA/fictitious name filings, and foreign qualification in states beyond the state of formation. Obtaining and maintaining all such licenses and registrations is your sole responsibility, and Pixelbase has no liability for any consequence arising from your failure to do so.

You pay the fees for the plan and Services you select, at the prices shown in the console when you select them or in an Order Form. Plans are priced per location, per month, and include an allowance of usage; usage beyond that allowance, and usage-based Services, are charged at our standard rates.

• When a company is created, its plan is charged for the rest of that calendar month, prorated by day.
• After that, monthly in arrears. On the 1st of each month we issue one statement for the month before: recurring fees prorated by the days they were active, plus metered usage, charged in a single payment.
• One-time fees (for example, a filing or setup fee) are charged when you purchase them. Services sold on a yearly or longer term, such as domain registrations, are charged up front for the term.

You authorize us to charge the payment method on file for your company for all fees when due. Each company is billed separately, on its own payment method.

If a charge fails, we will notify your company's owner and retry. If fees remain unpaid after we have notified you and retried, we may limit your account to its billing settings until the balance is paid. We will not delete Customer Data for non-payment without first giving you at least 30 days' notice.

Fees exclude taxes. You are responsible for sales, use, value-added and similar taxes on the Services, other than taxes on our income. Where we are required to collect them, we will add them to your statement.

We may change our prices with at least 30 days' notice. A change takes effect from the first full billing month after the notice period and never applies to usage that has already happened. Prices fixed in an Order Form do not change during its term.

If you believe a charge is wrong, tell us at support@pxb.app within 60 days of the statement. We will work with you in good faith and credit any amount we charged in error. Fees are otherwise non-refundable, except for SLA service credits and as Sections 12.2, 15.3 and 16 provide.

As between the parties, you own Customer Data. You grant us a worldwide, non-exclusive license to host, copy, process, transmit and display Customer Data only as needed to provide, secure and support the Services, to prevent abuse, and as the law requires.

For personal data in Customer Data, you are the controller and we are your processor (or you are a processor and we are your subprocessor). The Data Processing Addendum sets out our obligations, including security, confidentiality, subprocessors, breach notification, and international transfers.

We may collect information about how the Services are used — performance, usage volumes, errors — to operate, bill for, secure and improve them. We may use and disclose it only in aggregated or de-identified form that does not identify you, your Users or your End Customers.

Some Services use AI models to generate content, extract information or take actions you ask for. Output can be inaccurate; you are responsible for reviewing it before relying on it. We do not use Customer Data to train AI models, and we do not allow our AI providers to.

You can export Customer Data from the console at any time. For 30 days after this Agreement ends we will keep it available for export on request; after that we delete it as the Data Retention Policy describes, except where the law requires us to keep it.

Each party warrants that it has the authority to enter into this Agreement and will comply with the laws that apply to its performance of it.

We warrant that the Services will perform materially as described in the Documentation. If they don't and you tell us, we will use reasonable efforts to correct the problem. If we can't within 30 days, you may terminate the affected Services and we will refund any fees you prepaid for the period after termination. That is your exclusive remedy for a breach of this warranty.

Except as this Agreement expressly provides, the Services are provided “as is” and “as available.” To the fullest extent the law allows, we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, title and non-infringement, and any warranty that the Services will be uninterrupted or error-free. The Services are a tool for running your business; they do not provide legal, tax, accounting, financial or employment advice.

We will defend you against any third-party claim alleging that the Services, as we provide them, infringe or misappropriate that third party's intellectual property rights, and pay the damages and costs finally awarded or agreed in settlement. This does not cover claims arising from Customer Data, from combining the Services with anything we did not provide, from modifications not made by us, or from use in breach of this Agreement.

If the Services are, or we believe they may be, subject to such a claim, we may obtain the right for you to keep using them, modify them to be non-infringing, or, if neither is reasonable, terminate the affected Services and refund any prepaid fees for the period after termination.

You will defend us against any third-party claim arising from Customer Data, from your or your Users' use of the Services in breach of this Agreement or the AUP, or from messages you send through the Services, and pay the damages and costs finally awarded or agreed in settlement.

The party seeking defense will notify the other promptly, give it sole control of the defense and settlement (though no settlement may impose an obligation or admission on the indemnified party without its consent), and provide reasonable cooperation at the indemnifying party's expense.

This Agreement lasts for as long as you have a company on Pixelbase. Subscriptions renew month to month unless an Order Form sets a longer term.

You may cancel any subscription, or close your company, at any time from the console or by writing to support@pxb.app. Recurring fees stop accruing on the day you cancel, and your final statement covers fees and usage up to then. Commitments in an Order Form survive cancellation for their stated term.

Either party may terminate this Agreement if the other materially breaches it and does not cure the breach within 30 days of written notice. If you terminate for our breach, we will refund any fees you prepaid for the period after termination.

We may suspend access to all or part of the Services, limited to what is needed, if your use poses a security risk to the Services or others, violates the AUP or the law, or exposes us to liability, or as Section 6.3 provides for unpaid fees. We will give notice beforehand where practical, and restore access once the cause is resolved.

When this Agreement ends, your right to use the Services ends, any unpaid fees become due, and Section 7.5 governs your data. Sections 6, 7.5, 9, 10 and 12.3 through 17 survive.