Get a support conversation

One Support channel with its whole conversation, oldest first. Every message carries `internal` — ours or the customer’s — and its author with the company they work for. Only ever a Support channel: a conversation id that names anything else reads as not found, so the rota’s scope never opens a customer’s private channel by accident.

Required scope

The access token must carry this scope. A token missing it gets 403 Forbidden. Grant them to an API client under Dev Tools → API, to an assistant or CLI sign-in when you approve or edit it under Dev Tools, and to a teammate under Employee → Permissions.

internal:support:read

Path Parameters

Name	Type	Required	Description
`conversationId`	string	Required	Support conversation ID.

GETExample request

curl

curl -X GET "https://www.pxb.app/api/public/v1/support-conversations/{conversationId}" \
  -H "Authorization: Bearer your_access_token"

200Example response

json

{
  "message": "Support conversation retrieved successfully!",
  "content": {
    "supportConversation": {
      "id": "cnv_7f21",
      "referenceId": 412,
      "channel": "threads",
      "status": "awaiting-reply",
      "waitingOnUs": true,
      "company": {
        "id": "cmp_a1b2",
        "name": "Northwind Traders"
      },
      "topic": "Your direct line to the Pixelbase team.",
      "lastMessage": {
        "id": "msg_5c90",
        "preview": "Our invoices stopped syncing to QuickBooks this morning — anything on your side?",
        "author": {
          "employeeId": "emp_9d1a",
          "name": "Priya Nair",
          "internal": false
        },
        "createdAt": "2026-10-09T14:12:00.000Z"
      },
      "lastMessageAt": "2026-10-09T14:12:00.000Z",
      "messageCount": 18,
      "memberCount": 4,
      "isArchived": false,
      "createdAt": "2026-03-02T10:00:00.000Z",
      "updatedAt": "2026-10-09T14:12:00.000Z",
      "messages": [
        {
          "id": "msg_5c90",
          "conversationId": "cnv_7f21",
          "parentMessageId": null,
          "author": {
            "employeeId": "emp_9d1a",
            "name": "Priya Nair",
            "internal": false,
            "companyName": "Northwind Traders"
          },
          "internal": false,
          "content": "Our invoices stopped syncing to QuickBooks this morning — anything on your side?",
          "type": "TEXT",
          "replyCount": 0,
          "attachments": [],
          "mentionedEmployeeIds": [],
          "editedAt": null,
          "deletedAt": null,
          "createdAt": "2026-10-09T14:12:00.000Z"
        },
        {
          "id": "msg_5c91",
          "conversationId": "cnv_7f21",
          "parentMessageId": null,
          "author": {
            "employeeId": "emp_12ab",
            "name": "Sam Okafor",
            "internal": true,
            "companyName": "Pixelbase"
          },
          "internal": true,
          "content": "Looking now — can you tell me which invoice number you tried last?",
          "type": "TEXT",
          "replyCount": 0,
          "attachments": [],
          "mentionedEmployeeIds": [],
          "editedAt": null,
          "deletedAt": null,
          "createdAt": "2026-10-09T14:20:00.000Z"
        }
      ]
    }
  }
}

In the console

The same thing done by hand, for anyone comparing the API against the screen they already use.

Threads → Support

/threads

Open a company’s Support channel from the rail.